Privacy Policy
This page is a courtesy translation of the French original. In case of any difference, the French version prevails.
Last updated: 22 October 2026.
Data Controller
The personal data collected on chakras-shop.com are processed by SAS MGLX, 2 impasse du Pré Vallée, 42480 La Fouillouse. For any questions regarding your data, please contact: namaste@chakras-shop.com.
Data Collected and Purposes
| Purpose | Data | Legal Basis |
|---|---|---|
| Process and deliver your orders | Name, delivery and billing address, email, telephone, order details | Performance of the contract |
| Manage payment | Payment status (card data are processed by our service provider and are not communicated to us) | Performance of the contract |
| Manage your customer account | Login details, order history | Performance of the contract |
| Respond to your requests | Email, message content | Legitimate interest |
| Comply with our accounting and legal obligations | Invoices, order data | Legal obligation |
| Prevent fraud and secure the website | Technical connection data | Legitimate interest |
| Send you our news | Your consent (or legitimate interest for our customers, with the possibility to object at any time) |
Recipients
Your data are accessible to our authorised teams and our service providers, only as necessary: our logistics partner and carriers (name, address and telephone for delivery), our payment providers (Stripe, PayPal), our host o2switch (France) and our email service providers. We do not sell your data.
Transfers outside the European Union
Our partners are established within the European Union. If a service provider (for example, a payment provider) processes data outside the Union, such transfer is governed by appropriate safeguards (standard contractual clauses of the European Commission or adequacy decision).
Retention Periods
- Order data and invoices: 10 years (accounting obligation).
- Customer account and marketing data: 3 years after your last purchase or contact.
- Messages sent to customer service: 3 years.
- Cookies: up to 13 months, see the cookie policy.
Your Rights
You have the rights of access, rectification, erasure, objection, restriction and portability of your data, as well as the right to define instructions regarding their fate after your death. To exercise these rights, write to us at namaste@chakras-shop.com and, if necessary, attach proof of identity. You may unsubscribe from our marketing emails at any time using the link provided in each message. If you believe your rights are not being respected, you may contact the CNIL (cnil.fr).
Security
The website is served over HTTPS and we restrict access to data to those who need it.